Managing Diverse and Dispersed Teams: B2B Nation Podcast


Katy Tynan, an Entrepreneurial Executive at ‎CoreAxis Consulting, was a recent guest on the B2B Nation: HR Edition podcast. The series, which is hosted by TechnologyAdvice, explores a variety of HR trends and challenges through conversations with industry leaders.

In this episode, we discuss managing diverse and dispersed teams, the gig economy, lifelong learning, and more!

Below are six key takeaways from the conversation.

  1. There are still a lot of companies that are providing job skills-related training to help people do their jobs better.

I would consider that sort of e-Learning 1.0, for want of a better word, that people have some access and there’s a tremendous number of resources out there. You mentioned Udemy and Coursera, there’s all kinds of e-learning programs. Most colleges and universities are now offering a lot of business skills training online. You have a ton of players in that marketplace. Tthe challenge is how to personalize that process.

  1. Companies that are really doing smart things in the learning and professional development space are companies that are finding ways to personalize that experience for every employee.

For example, to say to an employee, “Where are you now? What skills are right for you right now? What do you have? What don’t you have?” You’re not wasting time sitting in courses to learn stuff that you already know, and you’re also not being pushed into the deep end of the pool on stuff that you’re not ready for yet. That’s really the most interesting part of what’s going on on the corporate side in the learning world is, how do you personalize that experience? How do you leverage technology to help you do a better job at giving people the right tools at the right time, as opposed to just, “Here’s your annual training”? Well, that’s great but that’s maybe 20% of what I need to know.

  1. People like to think that everything’s brand new, and that everything just happened and that they don’t really see the whole evolution.

Honestly, if you look back in the history of employment, and you look at staffing firms like Kelly Services and some of the big personnel management firms that have been out there, they’ve been working with companies to leverage contractors for years, and years and years. The idea of contractors as a way of doing business is not new at all.

What is new, and what’s changing, is companies deciding to work directly with those contractors. Uber, for example, is directly contracting with the people who are doing the work, and that opens up a huge can of worms on the regulatory side that a lot of startups just aren’t aware of. They just are not aware of some of the things that are out there that are roadblocks to working with people in that way.

There’s a lot of high profile problems that are happening that suddenly are making people aware of, “Oh, look. There’s this thing called worker classification,” and, “Oh, look. There’s regulations around how you pay people,” and all of these things came about as worker protections, as ways that the government stepped in to say, “We don’t want you exploiting people. We don’t want you putting people in a position where they don’t understand something about their benefits.”

  1. We’re seeing innovation, and on the heels of the innovation we’re seeing the government struggle with how to regulate it.

We’ve seen that happen time and time again over the years. We saw it when the internet appeared on our doorstep. It’s not necessarily a super new conversation, but how it plays out has very big implications for companies, for start-ups, for big companies, for individuals, but It behooves everybody to pay attention to what’s happening in that space. But no, I don’t think it’s brand new and never happened before.

  1. When I ask CEOs, “What’s the number one thing that you think is changing the way you do business?” Every single time they say technology.

Technology has come so far from years ago. When I got into IT, technology was still those people in the closet that you didn’t really talk to who named their servers after X-Files characters. It was not part of the business on a day-to-day basis. It was just a cost of doing business. You had to have email, or you had to have computers or whatever. Nowadays, IT and technology is so fundamentally integrated into how business succeeds that there’s no CEO in the world who would say, “Oh, I don’t care about technology.”

  1. Interop has just become more and more important and valuable in terms of pulling people together to talk about what’s happening in the industry.

The conference is also about sharing information and getting some of those conversations started between business people, and technology people, and employers and employees, and all of these different audiences that are together in one place. That’s really, to me, what I love about Interop and its growth, is that you get so many different parts of the organization who have something to do with technology, which is really every part of the organization nowadays. You get them together and you have the chance to have that dialog that’s really hard to have in any other venue, so I’m just tremendously excited about it.

This podcast was created and published by TechnologyAdvice, an Inc. 5000 company looking to help buyers find the best security software, payroll systems, and more. Interview conducted by Josh Bland.

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